Returns & Exchanges
At Trending Custom, we strive to ensure you love your personalized items, offering a 30-day window for returns or exchanges on products with manufacturing defects or printing errors. Because our products are custom-made to order, we work closely with you to resolve any issues and ensure complete satisfaction with your unique purchase.
Initiate Your Request
Contact our support team via our portal or email within 30 days of delivery, providing your order number and a brief explanation of the issue.
Provide Documentation
Submit clear photos of the item showing the defect, damage, or printing error to help us expedite the verification process.
Review and Approval
Our quality assurance team will review your submission within 48 hours to approve a replacement or a refund based on our policy guidelines.
Resolution Delivery
Once approved, we will either ship a replacement at no extra cost to you or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing